Order Processing, Shipping Rates & Tracked Delivery (Canada/USA + International)
I keep shipping straightforward and transparent. This page explains how I process, pack, and ship orders, what to expect for delivery timelines, and what to do if something goes wrong.
Quick summary
- Processing time: 0-2 Business Days business days before dispatch (Mon–Sat, PST).
- Carriers: UPS with Express tracked service by default.
- Regions served: North America.
- Tracking: Sent by email/SMS when the label is created.
- Duties/Taxes: Duties, import fees, and any charges related to such are the responsibility of the receiver. (see “International orders”).
Order processing
I prepare most orders within 0-2 Business Days business days. “Business days” means Monday–Friday in PST, excluding statutory holidays.
- Orders placed after 2:00 PM PST roll to the next business day.
Dispatch days
I dispatch orders on Mon-Sat. If I need to adjust this (weather, holidays, supply issues), I’ll update the banner on the shop and this page.
Shipping methods & estimates
I ship with UPS. Delivery estimates start after your order is handed to the carrier.
Typical estimates (not guaranteed):
- Domestic (Canada): 2-5 business days
- Cross-border (e.g., United States): 2-10 business days
- International: 10-14 business days
Rural addresses, extreme weather, customs inspection, or carrier backlogs can extend transit times. I can’t accelerate a package once it’s in carrier custody, but I’ll help you track it down.
Shipping rates
- Live-calculated rates at checkout (based on weight, dimensions, and destination): Coming Soon!
- Free shipping threshold: $0.
I don’t markup postage. What you see at checkout is what the carrier charges for your parcel.
Packaging
I pack orders to survive real-world handling. Where I can, I use recyclable or reused materials to cut waste without risking damage. The padded packs I ship in are made from 50% recycled plastic.
Tracking & notifications
You’ll receive a tracking number once I create the label. Tracking may take up to 48 hours to update after the first scan.
Address accuracy
Please confirm your shipping address at checkout. If an address is invalid or incomplete:
- Before dispatch: I can correct it—email [email protected] immediately.
- After dispatch: carriers may allow an intercept/change for a fee; if available, that fee is your responsibility. Contacting the carrier to arrange the intercept/change is your responsibility. If the parcel returns to me, I can reship to a corrected address; additional postage applies. Any duties incurred from a reship are not my responsibility.
PO boxes & parcel lockers
- PO Boxes: PO Boxes are not supported at this time. APO/FPO/DPO addresses are supported.
- Lockers / UPS Access Points / FlexDelivery: Most addresses are supported, however; If your method doesn’t support your address type, I’ll contact you for an alternative.
Signature requirement
By default: No signature is required. If you need a signature on delivery, leave a note at checkout or email [email protected] before dispatch. Additional carrier fees may apply in some cases.
International orders (duties & taxes)
International shipments can incur VAT/GST, duties, brokerage, or import fees when they arrive in your country.
- Who pays? Duties, import fees, and any charges related to such are the responsibility of (you) the receiver.
- Declared value & HS code: I declare accurate contents and value (no “gift” mislabeling). Typical HS code for Solid-state Non-volatile Storage Devices For The Recording Of Sound Or Other Phenomena: 8523.51.0000.
- Customs delays are outside my control; I’ll assist with documentation if requested.
Lost, delayed, or damaged shipments
- In transit but slow: If tracking hasn’t updated for 9 days, contact me at [email protected]. I’ll open a trace with the carrier and keep you posted.
- Marked delivered but not received: Check with neighbors and your local post office/courier depot within 48 hours; many “delivered” scans occur just before actual arrival. If still missing, email me; I’ll investigate with the carrier.
- Damaged on arrival: Photograph the parcel, packaging, and contents (all sides) within 3 days of delivery and email [email protected] with your order number. Keep all materials until the claim is resolved.
I handle claims promptly. Approved claims are typically resolved via replacement or reshipment; refunds are handled under the Returns & Warranty policy.
Failed delivery & returns to sender
If a parcel is returned to me due to unclaimed pickup, incorrect address, or delivery refusal:
- I can reship to a corrected address for a fee (typically the original postage cost again).
- If you prefer to cancel, I can refund the product price minus original shipping after it arrives back in sellable condition.
Order changes & cancellations
- Before dispatch: I can usually modify or cancel—email [email protected] with your order number.
- After dispatch: Changes aren’t possible, but please reach out to me at [email protected]; see Failed delivery & returns above.
Holidays & service disruptions
Severe weather, customs slowdowns, strikes, or carrier backlogs can add time. I’ll post banner notices for major disruptions and adjust estimates accordingly; though ultimately these elements are out of my control.
Contact
Questions about your shipment? Email [email protected] or ping me on discord with your order number and tracking link.